+251924381169  info@haqi.org
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What is HAQI Helpline

Welcome to HAQI Helpline, a vital mental health service established on June 19th, 2023 under the HAQI Foundation. We are here to provide a confidential and compassionate platform for individuals in need of support and guidance. Our toll-free helpline, reachable by dialing #8516, is dedicated to fostering and promoting mental well-being in the war-affected region of Tigray, Ethiopia.

At HAQI Helpline, we understand the unique challenges faced by individuals in Tigray when it comes to accessing mental health services. That's why we have professionals in mental health ready to support those who need it the most. We believe that everyone deserves to have their voice heard and their concerns addressed, without judgment or stigma.

Our Purpose

HAQI Helpline goes beyond simply providing a listening ear. We are committed to making a difference through: 

Educational Initiative

We aim to educate our callers about various mental health disorders, treatment options, coping mechanisms, and the importance of seeking help. By providing accurate and reliable information, we empower individuals to make informed decisions about their mental health care.


Mental health remains a stigmatized topic in our society. Through candid discussions and personal stories, we challenge misconceptions and work towards reducing the societal stigma surrounding mental health issues. Our goal is to foster understanding and create a more empathetic and supportive community.  

Interactive Engagement

We encourage our callers to actively participate in our helpline. You can call in, share your experiences, ask questions, and engage in discussions. By creating a sense of community, we promote open dialogue about mental health challenges and provide a safe space for individuals to connect and support one another.

Expert Insights

Our helpline features mental health professionals, counselors, and individuals with lived experiences. These expert insights provide credible information, advice, and resources to our callers, offering practical solutions to address mental health concerns.

Promoting Help-seeking Behavior

Through success stories and available resources, we aim to promote help-seeking behavior. Our discussions provide information about HAQI Helpline and other mental health services, encouraging individuals to reach out for support without hesitation.

Our professionals are equipped with the knowledge and expertise to address a wide range of mental health issues, including anxiety, depression, trauma, and stress-related disorders. They are committed to providing personalized and evidence-based support to help you navigate your mental health journey.

When you call HAQI Helpline, you can expect a non-judgmental and empathetic conversation with our professionals. They will actively listen to your concerns, offer guidance, and provide you with coping strategies and resources tailored to your specific needs. Rest assured that all conversations are strictly confidential, ensuring your privacy and security.

We believe that seeking help should be an accessible and inclusive experience. Our professionals are trained to provide culturally sensitive support, taking into account the unique cultural and social factors that may impact your mental health.

At HAQI Helpline, we are dedicated to making a positive impact on the mental well-being of individuals in Tigray. Our team is passionate about helping you regain control of your mental health and live a fulfilling life. We are here to empower you, provide a listening ear, and guide you towards the support and resources you need.

If you or someone you know is struggling with mental health challenges, don't hesitate to call HAQI Helpline at #8516. Our professionals are here to listen, support, and guide you towards a path of healing and well-being.

Remember, you are not alone. HAQI Helpline is here to provide the support and assistance you need. Call now and take the first step towards a healthier and happier life.